[Expert opinion] Urban mobility and user experience: the challenges of passenger information (in French)
At a time when travel habits are changing due to the rise of remote working and greater environmental awareness, new challenges are emerging. Public transport operators and local authorities must constantly ask themselves questions about the future of urban mobility: What are the challenges for urban public transport in the coming years? How can we improve the passenger experience? What kind of information should be made available to passengers? ...
To answer these questions (and many others), we interviewed an expert who has been working on these issues for many years.
You will find there
4 maintenance pages that will allow you to answer the following questions:
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What are the challenges facing urban public transport in the coming years?
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How can we improve the passenger experience? Why is this so important?
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What kind of information should be made available to passengers? Why and how?
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What are the benefits of traffic information for carriers?
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Measuring attendance correctly, what does that mean? What are the pitfalls to avoid and the existing technologies?
Created in 2014, Affluences is a startup that aims to democratize people flow and make it as accessible as the weather. It offers a turnkey solution allowing places welcoming the public to manage their attendance in real time and in a predictive manner. Today, the company has become a key player in the field of real-time people counting, gauge control, measurement and management of queues, as well as in online slot reservation.
Artimon is a management and organisational consulting firm specialising in transformation projects. It is also a research studio that analyses the impact of new technologies on organisations.